Refund policy

Refund Policy

All sales are final once your order has been fulfilled. We do not accept returns or exchanges for reasons of buyer's remorse, sizing/fit, or change of mind.

The only exception is physical damage upon arrival. If your item arrives damaged, please contact us within 15 days of receiving it.

To report a damaged item, email us at snelllabsaccessories@gmail.com with:

  • Your order number
  • Photos clearly showing the damage
  • Photos of the packaging the item arrived in (this helps us identify shipping-related issues and file carrier claims where needed)

Once we've reviewed your photos, we'll let you know if your claim is approved. In most cases, we'll send a replacement at no charge — this is our default remedy for damaged items. If a replacement isn't available or isn't what you'd prefer, we'll issue a refund instead. In most cases we won't need the item shipped back to us — the photo documentation is sufficient. If we do need the item returned, we'll provide instructions and cover return shipping.

What counts as damage

Physical damage includes cracks, breaks, warping, or defects that were not present when the item was made (i.e., not general wear from use). Items that were used, worn, or altered after delivery are not eligible.

Non-returnable circumstances

We do not accept returns or offer refunds for:

  • Buyer's remorse or change of mind
  • Incorrect shipping address provided by the customer
  • Items damaged after delivery (post-use damage)
  • Sale items or gift cards

Lost packages

If your tracking shows no movement for an extended period or the package appears lost in transit, contact us at snelllabsaccessories@gmail.com and we'll file a claim with the carrier. Once the carrier confirms the package is lost, we'll send a replacement or issue a refund, following the same process as a damage claim above.

If tracking shows your package as delivered but you haven't received it, please check with neighbors or your building's front desk first, as carriers sometimes mark packages delivered a day or two early. If it still hasn't turned up after 48 hours, contact us and we'll help you file a claim with the carrier — we're not able to guarantee a replacement or refund once a carrier confirms delivery, but we'll do what we can to help resolve it.

Refunds

If a refund is issued (rather than a replacement), it will be sent to your original payment method within 10 business days. Please note it can take additional time for your bank or card issuer to post the refund. If more than 15 business days have passed since approval, contact us at snelllabsaccessories@gmail.com.

Questions

Contact us any time at snelllabsaccessories@gmail.com.